Contact
Talk to a human.
Not a chatbot.
Questions about a formula, an order, or your routine? Write to us — a real person answers within one business day.
— Email
hello@erebelle.com
General questions & support
— Press & wholesale
press@erebelle.com
Stockists, collabs, media
— Ships from
Europe — EU & UK
United States — local depot
Made in Europe · shipped worldwide
— Response time
Within 1 business day
Mon–Fri · CET
— Before you write
Quick answers.
Where is my order?+
You'll get a tracking link by email as soon as your order ships. EU orders dispatch from our European warehouse; US orders from our local depot for faster delivery.
What's your return policy?+
60 days, no questions. If a product doesn't work for your skin, we refund you — we'd rather lose the sale than your trust.
Can you recommend a routine?+
Yes. Tell us your skin type and main concern in the form above and we'll build you a simple routine from our range.