Refund policy

We offer a 30-day return period. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened and in its original packaging.

To start a return, contact us at info@erebelle.com. Returns must be approved before they are sent back — items returned without prior approval cannot be accepted.

Once your return is approved, we will send you the return address and instructions. The address depends on the warehouse your order was dispatched from, which is why it is not listed here.

Return shipping costs are paid by the customer, unless the item is damaged, defective or incorrect.

Damaged, defective or incorrect items

Please inspect your order on arrival. If your item is damaged, defective or not what you ordered, contact us at info@erebelle.com — preferably within 48 hours of delivery — and include clear photos of the product and the packaging.

We will assess the issue and offer a suitable solution, such as a replacement or a refund. You do not need to send a damaged item back unless we ask you to.

This does not affect your statutory rights.

Items that cannot be returned

For hygiene and safety reasons, skincare products cannot be returned once they have been opened or used. Gift cards cannot be returned.

European Union — 14-day right of withdrawal

If your order is delivered in the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. The item must be returned unused and in its original packaging.

This right does not apply to sealed skincare products that have been unsealed after delivery, as they cannot be returned for reasons of health protection and hygiene.

Refunds

Once your return or claim has been reviewed and approved, we refund to your original payment method. Processing times may vary depending on your payment provider.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at info@erebelle.com.

If you have any questions, contact us at info@erebelle.com.